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Contact

How Can We Help?


Whether you need guidance on an outdoor kitchen, have a question about your patio furniture order, or want to explore pergola options, we are here to help.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel


Email

support@elysianestategallery.com
Replies within 24 hours

Phone

(813) 921-6247
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes

Business Address

18155 PARADISE POINT DRIVE, TAMPA, FL 33647 United States

By appointment only
Common Questions

Frequently Asked Questions


How long will it take to receive my order?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your order along the way.

Do you offer free shipping on outdoor furniture and fire pits?

We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please see our Shipping Policy page.

What is your return policy for large items like pergolas?

We want you to be completely happy with your purchase. If something is not right, please contact our support team to discuss return options for your specific item. We recommend reviewing our full Return Policy for details on timelines, conditions, and any applicable guidelines for larger pieces.

Can I exchange a patio furniture set for a different style?

We understand that choosing outdoor pieces can feel different once they arrive at your space. Please reach out to our team by email or phone to discuss exchange options. We will walk you through the process and help you find the right fit for your patio or deck.

What materials are used in your outdoor kitchen collections?

Our outdoor kitchens and furniture are crafted with materials selected for durability in outdoor environments, including weather-resistant frames and fade-resistant fabrics. Specific material details are listed on each product page. If you have questions about a particular item, our team is happy to provide additional details.

How do I choose the right fire pit for my outdoor space?

The best fire pit depends on the size of your patio or deck, your preferred fuel type, and the overall look you want to achieve. We recommend measuring your outdoor area and considering how many guests you typically entertain. If you need personalized guidance, send us a message and we will help narrow down the options.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Thoughtful Responses

Every inquiry receives a personal, detailed reply from our team within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Designed for Outdoors

Our collections are curated with weather-resistant materials made for life on the patio, deck, and garden.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.

Owned and operated by KITCHEN ESSENTIALS CO LLC


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